1. Introduction
Admin Haven ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 2020 (New Zealand). This policy explains how we collect, use, store, and disclose your personal information when you use our virtual administration services or visit our website at [website URL].
2. About Admin Haven
Admin Haven is a New Zealand-based virtual administration business providing services including diary and calendar management, email management, document preparation, data entry, customer communications, and general administrative support. We operate remotely across New Zealand.
3. What Personal Information We Collect
We may collect the following types of personal information:Your name, email address, phone number, and business detailsBilling and payment informationInformation you share with us in the course of us providing services to you (such as emails, documents, calendar access, contacts, or client data)Communications between us, including emails, messages, and meeting notesWebsite usage data, including IP address, browser type, and pages visited (via cookies or analytics tools)
4. How We Collect Your Personal Information
We collect personal information directly from you when you:Enquire about or engage our servicesComplete a contact or onboarding formCommunicate with us by email, phone, or messaging platformsShare access to tools or accounts as part of our working arrangementWe may also collect information automatically when you visit our website through cookies and analytics tools.
5. Why We Collect Your Personal Information
Admin Haven collects and uses your personal information to:Provide virtual administration services to youCommunicate with you about your account and our servicesSend invoices and process paymentsImprove our website and servicesMeet our legal and contractual obligationsRespond to enquiries and provide customer supportWe will not use your personal information for any purpose that is inconsistent with the reason it was collected without your consent.
6. Sharing Your Personal Information
We do not sell your personal information. We may share it with third parties only in the following circumstances:With service providers who assist us in operating our business (such as accounting software, cloud storage, or communication platforms), who are bound by confidentiality obligationsWhere required or permitted by New Zealand lawWith your consentWhere we work with tools or platforms based outside New Zealand (such as Google Workspace, Microsoft 365, or project management software), your information may be stored or processed overseas. We take reasonable steps to ensure those providers maintain appropriate privacy protections.
7. Storage and Security
Admin Haven takes reasonable steps to protect your personal information from loss, unauthorised access, disclosure, or misuse. We use secure cloud-based systems, password protection, and access controls appropriate to the sensitivity of the information held.Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When no longer needed, it is securely deleted or destroyed.
8. Your Rights
Under the Privacy Act 2020, you have the right to:Request access to the personal information we hold about youRequest correction of any personal information that is inaccurate or out of dateRaise a concern or complaint about how we have handled your personal informationTo make a request or raise a concern, please contact us using the details below. We will respond within 20 working days.If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at
www.privacy.org.nz or on 0800 803 909.
9. Cookies
Our website may use cookies to improve your browsing experience and gather website analytics. You can adjust your browser settings to refuse cookies, though this may affect some website functionality. By continuing to use our website, you consent to our use of cookies.
10. Updates to This Policy We may update this Privacy Policy from time to time. The most current version will always be available on our website. We encourage you to review it periodically. Continued use of our services following any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or how Admin Haven handles your personal information, please contact us.
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