does your
admin make you feel...

Let's change that

admin haven logo

Smart admin. Smarter life.

illustration running your business

Are you truly
running your business

... or is it running you?

The most successful people have one thing in common: they don’t work harder, they work smarter. They understand that delegation is the key to staying motivated, productive, and organised.So, ask yourself: if you could, wouldn’t you invest in the kind of support that keeps top performers ahead?

01. Designed to be personal.

Because your business isn’t one-size-fits-all.I take the time to understand your goals, challenges, and preferences. Whether it’s managing emails, streamlining processes, or organising your schedule; I offer support that feels like having a trusted partner, not just a to-do list assistant.

illustration designed to be personal
illustration your time your rules

02. Your time, your rules.

Finally, admin that adapts to you (not the other way around)From urgent tasks to short or long-term projects, my virtual assistant services are tailored to fit your unique needs.* I understand that time is your most valuable resource, I'm here to help you make the most of it.

* psst! the smartest support is the kind you barely notice ... until you see the results.

03. Success, on your terms.

Support that grows with you.As your business evolves, so do my services. I'm here to adapt, anticipate your needs, and ensure you have the support* and time to succeed. My services are tailored to empower you, while I take care of the details behind the scenes.

* this isn’t just a new way to work; this could be your new reality.

illustration success on your terms
illustration searching for answers

04. Search, no more.

Because the best admin support should feel seamless (almost invisible) while transforming how you work.Got 30 minutes? Let’s chat, no strings attached. Together, we’ll explore how to make your workday feel lighter and more productive.

Here's what my clients are saying!

"I honestly don't know what I'd do without Paula. She's incredibly organised, always ahead of the game, and just gets things done. Trust me, you'll want her on your team, like, yesterday!"

Natalia Rossi
Yoga Teacher / Web Designer

"Paula is passionate about supporting the Wanaka community with her services. She takes care of all the behind-the-scenes organisation, so you don't have to feel overwhelmed by time-consuming administrative tasks."

Hazel Thomas
Gut Nutritionist

"Paula provides exceptional administrative support. She is diligent, incredibly organised, uses her initiative and is always accountable. Paula has been a huge asset to my business and I would highly recommend her services."

Lana Van Lierop
Occupational Therapist
let currentSlide = 0; const testimonials = document.querySelectorAll('.testimonial'); const dots = document.querySelectorAll('.dot'); function showSlide(index) { testimonials.forEach(testimonial => testimonial.classList.remove('active')); dots.forEach(dot => dot.classList.remove('active')); testimonials[index].classList.add('active'); dots[index].classList.add('active'); } function moveSlide(direction) { currentSlide = (currentSlide + direction + testimonials.length) % testimonials.length; showSlide(currentSlide); } function goToSlide(index) { currentSlide = index; showSlide(currentSlide); } // Optional: Auto-advance slides setInterval(() => moveSlide(1), 5000);

Finally,
admin that makes your life easier.

It should’ve been this way all along...

admin haven logo
illustration services

So ...

what exactly,
can I do for you?

If it’s not your thing, it’s definitely mine.
Here's a list of some of responsibilities I love.

01.

Accounts administration

We handle time-consuming (but important) tasks.

  • Invoicing

  • Payment tracking

  • Expense management

02.

Business operations support

Get streamlined systems & efficiency without lifting a finger.

  • Document creation & formatting

  • CRM & database management

  • System & process streamlining

03.

Scheduling & coordination

We make the planning and logistics stress-free.

  • Calendar management

  • Appointment coordination

  • Travel arrangements

04.

Inbox & Communications

We ensure your clients and staff are cared for.

  • Email organisation & filtering

  • Client & team correspondence

  • Follow-ups & reminders

Support essentials.

The Hut

12 hours / month

Your first step to calm amidst the chaos.

Ideal For

Business owners who need a little extra help to regain control of their workload—perfect for tackling recurring admin tasks without overcommitting.

What's Included?

  • Email management & inbox organisation
  • Calendar management (meetings, scheduling, reminders)
  • File organisation & document preparation

Why You'll Love It

Delegate small but time-consuming tasks to a trusted partner

Choose The Hut
Recommended

The Cottage

24 hours / month

A cosy space where peace and productivity thrive.

Ideal For

Those looking for reliable, ongoing assistance to keep their business running smoothly.

What's Included?

  • Email management & inbox organisation
  • Calendar management (meetings, scheduling, reminders)
  • File organisation & document preparation
  • Client & supplier communication
  • Accounts administration (invoicing, expense tracking, follow-ups)
  • Travel arrangements & event coordination

Why You'll Love It

Focus on the bigger picture while we handle the details

Choose The Cottage

The Retreat

40 hours / month

Your ultimate escape from admin overload.

Ideal For

Businesses that need comprehensive support to focus entirely on growth and success.

What's Included?

  • Email management & inbox organisation
  • Calendar management (meetings, scheduling, reminders)
  • File organisation & document preparation
  • Client & supplier communication
  • Accounts administration (invoicing, expense tracking, follow-ups)
  • Travel arrangements & event coordination
  • Advanced accounts administration (reporting, reconciliations)
  • Process improvement & system streamlining
  • Enhanced support for complex projects

Why You'll Love It

Gain complete peace of mind knowing your admin and accounts are fully handled

Choose The Retreat

Don't know where to start?

Click to unlock the 3 top ways my clients ask for help here
(and how I jump in)

illustration industries i work with

I get it, every industry is different.

Here's a list of some of the industries I work with:

✔️ Trades, Construction✔️ Real Estate✔️ Healthcare
✔️ Creative Agencies✔️ E-commerce✔️ Nonprofits
✔️ Finance, Accounting✔️ Legal Services✔️ Education, Tutoring
✔️ Hospitality, Events✔️ Technology✔️ Wellness, Fitness

  • Trades & Construction

  • Real Estate

  • Healthcare

  • Creative Agencies

  • E-commerce

  • Nonprofits

  • Finance, & Accounting

  • Legal Services

  • Education & Tutoring

  • Hospitality & Events

  • Technology

  • Wellness & Fitness

Questions are good, let's answer them.

I'm not too sure about delegating, how does it work?

I understand that delegating can feel like a big step, but rest assured, we’ll take it one step at a time. I’ll make sure we start small and gradually build the trust you need. I’ll get to know your preferences, your business needs, and your unique way of working to ensure everything is handled just the way you want it. And, you can feel confident that all your information and business details will remain confidential—your privacy is my priority.

What happens if I need more hours than I thought?

As your business grows, your needs might change! If you find that you need more hours, just let me know, and we can adjust your package to fit your requirements. We're flexible, so you’ll always have the support you need when you need it.

And if I need to cancel?

Life happens! If you ever need to cancel or change your plans, just reach out. We’ll do our best to accommodate your schedule. Depending on the timing, a cancellation fee may apply, but we’ll make sure to find a solution that works for you.

How can I get started?

Getting started is easy! Just contact me, and we’ll schedule a call to discuss your business needs. From there, we’ll choose a package that suits your workload, and you can start delegating tasks right away!

paula fernandez admin haven

Who actually loves admin?

(It’s me. Hi. I’m the problem-solver, it’s me.)Some people run marathons. Some people bake sourdough. I organise things for fun.While others see overwhelming admin tasks, I see puzzles waiting to be solved. Messy inbox? A playground. Scattered workflows? My canvas. Tangled calendars? My ultimate challenge.Give me a system to streamline, a calendar to choreograph, or an invoicing labyrinth to navigate, and I'm more energised than a cat in a sunbeam.

I'm Paula Fernández: professional problem solver, admin artist, behind the scenes strategist

Top 3 reasons I love admin

(and you don’t have to)

  • I get a genuine dopamine hit from ticking off tasks. Lists? Love them. Colour-coded spreadsheets? Even better.

  • I believe every business deserves to run smoothly. And if that means I get to tame your inbox and automate your workflows, even better.

  • Because you shouldn’t have to do this. You have a business to run. I have a very specific skill set that makes your life easier. Let’s be a team.

Fun facts that make me slightly more interesting

58 books read in 2024

No, I won’t stop.
Yes, I have a spreadsheet tracking them.

illustration books I read

Ate my way through Tokyo

One noodle bowl at a time.
Proof below ↓

illustration Japan

Worked on every continent

Except Antarctica.
Waiting for a penguin CEO to call me.

illustration continents

I speak fluent admin

(and these apps agree)

Project & task management

clickup logo
trello logo
notion logo

Communication & collaboration

slack logo
zoom logo
microsoft logo
gmail logo
loom logo

Finance

hubdoc logo
stripe logo
lightyear logo
xero logo

HR & Payroll

payhero logo
smartly logo
employment hero logo

Design & content creation

canva logo
scribe logo

Automation & productivity

zapier logo
annature logo

AI & smart tools

openai logo
otter logo
claude logo
notebook logo

Hospitality & management

loaded logo
resdiary logo
idealpos logo

Trades & job management

fergus logo
tradify logo
linkedin logo

Let's connect.

I'm here, literally waiting on you.

based in wanaka, new zealand | available worldwide

Illustrations by

ovejemundo logo

The top 3.

( just nod if you can hear me )

"I just want some peace of mind" 💬💆
We hear you: You need to feel confident that everything will be handled on time and according to your standards. You need someone proactive, reliable, and transparent, so you don't have to constantly check in or worry about whether the job is getting done.
"I need to chase that invoice" 🕵️💵
We hear you: You want someone to handle awkward or time-sensitive follow-ups that require persistence but professionalism. This may involve chasing late payments or reminding clients about overdue actions but without damaging relationships.
"I need a second pair of eyes on this." 👀🧠
We hear you: You often need an objective perspective on your finances or expenses, such as reviewing your Xero bookkeeping. You can feel too attached to the numbers and need someone to look at things from a fresh, unbiased perspective.